Terms and Conditions

Effective Date: 18-06-2026

Welcome to Luca Packaging. By accessing our website or placing an order with us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

Acceptance of Terms

By using our website, requesting a quote, submitting artwork, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

We reserve the right to modify or update these Terms at any time without prior notice. Updated versions will be posted on this page and will take effect immediately upon publication.

Website Usage

Users agree to use our website only for lawful purposes.

You may not:

• Use bots, automated tools, scrapers, or similar technologies to access the website.
• Attempt to gain unauthorized access to any part of the website.
• Engage in fraudulent, misleading, or unlawful activities.
• Interfere with the operation or security of the website.

Any misuse of the website may result in termination of access and, where applicable, legal action.

Intellectual Property and Copyright

Customers are solely responsible for all artwork, designs, logos, trademarks, text, and other materials submitted for printing.

By submitting artwork, you confirm that:

• You own the rights to the content; or
• You have obtained the necessary permissions to use it.

We are not responsible for copyright infringement, trademark violations, or intellectual property disputes arising from customer-submitted content.

Customer Content Responsibility

Customers are fully responsible for the accuracy, legality, and suitability of all submitted content.

We reserve the right to refuse any artwork, design, or order that contains:

• Illegal material
• Offensive content
• Defamatory statements
• Copyright-infringing material
• Content that violates applicable laws

Order Process

Our standard order process generally includes:

1. Quote Request or Order Submission
2. Order Confirmation
3. Artwork Review and Approval
4. Payment Processing
5. Production and Manufacturing
6. Shipping and Delivery

Production begins only after final approval and payment requirements have been completed.

Artwork Submission Guidelines

To achieve the best printing results, the submitted artwork should:

• Be at least 300 DPI resolution
• Be provided in CMYK color format
• Match the final print dimensions
• Include all necessary fonts and images

Our design team may provide electronic proofs for customer review before production.

Proof Approval

Customers are responsible for carefully reviewing and approving all proofs before production begins.

Please verify:

• Spelling
• Grammar
• Layout
• Dimensions
• Colors
• Product specifications

Once a proof has been approved, the customer accepts responsibility for any errors that remain in the approved artwork.

Color Variations

While we strive to reproduce colors as accurately as possible, slight color variations may occur due to:

• Monitor settings
• Printing processes
• Material surfaces
• Ink absorption
• Lighting conditions

Exact color matching cannot be guaranteed.

For critical color requirements, customers are encouraged to request physical samples or proofs before production.

Materials

We use high-quality packaging materials, including:

• Kraft
• Cardboard
• Corrugated Board
• Rigid Board

Material appearance and performance may vary slightly depending on storage conditions, handling, and environmental factors.

Pricing and Payments

All prices are displayed and processed in U.S. Dollars (USD).

Customers are responsible for paying all applicable charges, including:

• Product costs
• Taxes (if applicable)
• Shipping fees
• Additional approved services

Orders may require full payment before production begins.

Production Policy

Once an order has entered production, manufacturing, or printing, modifications may not be possible.

Any requested changes after approval may result in additional charges and extended production times.

Shipping and Delivery

Estimated delivery times are provided for convenience and are not guaranteed.

Customers are responsible for providing accurate shipping information.

We are not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Government restrictions
• Incorrect customer information
• Events beyond our reasonable control

Please refer to our Shipping Policy for complete shipping details.

Order Cancellation

Customers may request order cancellation within 4 hours of order confirmation without additional charges.

Cancellation requests submitted:

• After 4 hours may be subject to administrative and processing fees.
• After production has begun may not be eligible for cancellation.

Any approved cancellation may be subject to deductions based on work already completed.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Customers are encouraged to review the policy before placing an order.

Overruns and Underruns

Due to the nature of custom printing and manufacturing, slight quantity variations may occur.

In some cases, customers may receive a small overrun at no additional charge.

Minor quantity variations are considered acceptable within industry standards.

Limitation of Liability

To the maximum extent permitted by law, Luca Packaging shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Lost profits
• Business interruptions

Our total liability shall not exceed the amount paid for the affected order.

Indemnification

Customers agree to defend, indemnify, and hold harmless Luca Packaging, its employees, affiliates, contractors, and representatives from any claims, losses, damages, liabilities, or expenses arising from:

• Customer-submitted content
• Intellectual property disputes
• Violation of these Terms
• Misuse of our website or services

Disclaimer of Warranties

Our services and products are provided on an “as is” and “as available” basis.

While we strive to maintain high-quality production standards, we do not guarantee uninterrupted website availability or error-free operation.

Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Email: support@yourdomain.com

Phone: +1 206-821-2404

Address: [Your Business Address]