Privacy Policy

Last Updated: 18-06-2026

Luca Packaging respects the privacy of its customers and protects all the information that you share with us. Our privacy policy explains all about how we collect, use and protect your information. We serve custom packaging all over the United States, Canada and the United Kingdom. Our company works with customers with full transparency.

When you use our website, services or products, you agree that you have read and accept all of the terms of the privacy policy. If there is anything in this policy that you don’t agree with, then you can discontinue using our website.

Scope Of This Privacy Policy

Our privacy policy applies to all of the information collected through our website, quotation form, customer service communication, order processing or any other interaction with our company. Some of the factors are:

Individuals who have placed online or offline orders
Visitors browsing our site
Businesses that are communicating with our support or sales teams
Customers asking for custom packaging quotations
Users who have subscribed to our newsletters
Individuals who contact us through email, phone or forms

The information we may collect includes:

Full name
Email address
Phone number
Billing address
Shipping address
Company name
Packaging specifications and order details
Payment information (processed securely through third-party payment providers)

Information We Collect

We collect some information to fulfill our customers’ requests regarding orders and to get their feedback about our services. The information categories we ask for are:

Personal Information

To place an order, there is some personal information that every customer has to provide us, such as:

Billing address
Shipping address
Full name
Email
Phone
Company name
Communication preferences

Packaging & Order Information

Luca Packaging offers custom packaging for products. So, to make the packaging according to the customer’s liking, we ask for some information, such as:

Packaging dimensions
Selection of material
Product specifications
Printing or finishing requirements
Color preferences
Artwork or design references
Quantity of product
Instructions for delivery

Payment Information

Luca Packaging does not save any sensitive information like credit card or debit card numbers on its servers. All the payment information is processed through secure third-party payment providers. The payment information you have to submit is:

Transaction ID
Payment status
Payment confirmation
Billing details

Information Collected Automatically

Like other commercial websites, our site also collects some information automatically when customers are browsing our site. This information helps us know why customers are using our website and how their experience is.

Browse type
IP address
Pages visited
Screen resolution
Device type
Referral source
Operating system
Language preferences
Geographical region
Date & time of access
Session duration

Collection Of Information Through Communication

When customers communicate with Luca Packaging, then at that time we retain records of that communication for a better understanding of what the customer needs. The records of communication help in improving future interactions and resolving disputes. During communication, the information we secure is:

Call records
Order updates
Email communication
Live chat conversations
Feedback of product
Quote discussions
Responses to surveys
Complaint resolution

Information That You Choose To Provide

When you are ordering from us, there is some information that you provide voluntarily. You remain responsible for this information and agree that Luca Packaging does not violate any privacy rights.

We only collect all the information so we can make perfect custom packaging for our customers, contact them if needed and deliver the order to the correct address. The information you provide is:

Testimonials
Marketing preferences
Product review
Surveys
Feedback

When information is no longer required, it is securely deleted or anonymized.

How We Use Your Information

All the information Luca Packaging collects uses them for making perfect custom packaging and to provide a good customer experience. We only collect information that is useful for the order process, communicating with customers and improving our services.

Our company only uses your information for business purposes and does not violate any terms of the privacy policy. All of your information is used for:

Preparing quotations
Order process and confirmation
Manufacturing custom packaging products
Reviewing artwork
Payment process
Delivery and shipping
Answering customer queries
Providing design support
Verifying the identity of the customer
Improving website performance
Analyzing user behavior and site traffic
Sending order confirmation & shipping details
Notifying about services or product changes
Preventing fraud
Enforcing terms & conditions
Complying with regulatory requirements
Maintaining records
Improving overall customer service

Tracking And Cookies Technologies

Luca Packaging uses cookie technologies to improve our website functionality, to understand visitors’ interaction and to improve user experience. Cookies are stored on your tablet, computer or mobile devices when you visit a website as small text files. With these files, we know which customers are visiting our website again and provide them with a personalized browsing experience. The cookie types we include are:

Essential Cookies

These cookies enable core website functions, like page security, navigation and form submissions. They are necessary for websites to operate properly.

Performance Cookies

These cookies help us understand the website technical issues, improve the website performance and determine which site gets the most traffic. They help us collect anonymous information about why visitors are using our website.

Functional Cookies

These cookies remember what you search for on our website and when you visit our website again, they help in suggesting information according to your choice.

Analytics Cookies

These cookies help us understand the behavior of the visitors. They collect information to be used to improve overall performance, website usability and content quality. The information they collect is:

Navigation paths
Views on pages
Geographic regions
Browser information
Time spent on pages
Device types
Sources of traffic

Marketing Cookies

These cookies are used for measuring advertising performance, understanding customer interests and displaying relevant content. You can turn off the cookies from your browser settings. But know that turning off the cookies can affect the functionality of your website.

Website Performance

Luca Packaging uses analytical tools to know how visitors are using our website. These tools don’t identify individual visitors unless it’s for fraud or security reasons. The analytical information we collect includes:

Category of device
Demographics of visitors
Referral websites
Version of browser
Popular pages
Click activity
Duration of sessions
Operating systems
Exit pages

All this information is collected in a format that is aggregated, like:

Improving site navigation
Optimization of page performance
Enhance user experience
Identification of technical issues
Measuring effectiveness of marketing
Improvement in product presentation
Developing better content for the website

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request information about how your data is used

To exercise any of these rights, please contact us using the details provided below.

Marketing Communications

If you are requesting a quote, then subscribe to our updates, contact our sales team or provide your contact information. So we can send you all the business-related information. The information may include:

Follow-ups for quotation
Confirmation of orders
Notification about shipping
Updates of customer services
Limited-time discounts
Announcement of products
Any news about the company
Educational content
Promotional offers
New solutions for packaging

Do Not Track Signals

Some websites let you turn on the Do Not Track setting. This helps show your privacy preferences during browsing. Right now, Luca Packaging may not respond to these signals. But if, in the future, industry standards change, then we will also update this setting.

Minimization Of Data

We use data minimization to know the important information that is related to the products and services. Our company only collects information that is needed for business purposes. Luca Packaging does not ask for unnecessary personal information and follows the terms of the privacy policy.

Disclosure And Sharing Of Information

Luca Packaging does not share your personal information unless it’s for business reasons. We respect your privacy and only share the information when it is necessary with some third parties. These parties may include:

Shipping carriers
Payment processing providers
Email communication providers
Professional advisors
Manufacturing partners
Website analytics providers

Business Transfers

If Luca Packaging undergoes a financial transaction, asset sale or a merger, then information about the customers can be transferred. During this, the successor organization will be responsible for protecting customers’ personal information.

Legal Compliance

We may share our customers’ personal information when it is required by law. This happens when it is reasonably necessary to:

Protect our legal rights
Cooperation government authorities
Comply with applicable federal, local or state laws
Investigate suspected fraud
Resolve legal claims and disputes
Enforce terms & conditions
Prevent unauthorized activities

Security Of Data

Luca Packaging believes that protecting the data of customers is a fundamental responsibility. While we carefully work to protect all of the data, we can’t guarantee that it will be completely secure. We protect all the information from misuse, disclosure and alteration. Our security measures include:

Protective server infrastructure
Restricted access for employees
System protected with a password
SSL encryption of data transmission
Monitoring of the network
Guarded payment process
Regularly software updation
Firewall protection

Data Retention

We retain personal information for as long as we need it for fulfilling the business purposes explained in the privacy policy. The period of data retention depends on these factors:

Active relationship with customers
Warranty obligations
Order fulfillment requirements
Tax requirements
Resolving dispute
Prevention of fraud
Record keeping purposes
Legal compliance

Your Privacy Rights

The privacy rights can vary based on the country of residency you have. So we verify your identity first and then, according to that, respond to your requests. The rights can include the ability to:

Know about the personal information we collected
Request deletion of some personal information
Can obtain information regarding data practices
Request access to your personal information
Limit the use of certain information
Requisition correction of wrong information
Appeal certain privacy-related decisions applicable by law

Exercising The Rights

You can contact Luca Packaging if you want to exercise your privacy rights. We will verify your identity by asking for some important information and then start the process of your request. Our company does not discriminate between individuals and responds to every verified request.

Children’s Privacy

All of our website services are intended for organizations, businesses and individuals above 18. We do not knowingly collect any personal information of children under 13. If we get to know that the information is given by children under 13, then we immediately take action and delete it. If the legal guardians or parents believe that their children have provided us with their personal information. Then they can contact us and we will take immediate action about it.

Third-Party Websites

We suggest that our customers carefully go through our privacy policy. So they know that we give access to their personal information to third-party websites. These third-party websites work for your convenience, such as social media platforms, payment providers or other necessary websites.

Intellectual Property And Submitted Content

For custom packaging, customers provide us with personalized logos, trademarks, materials, artworks or text. They submit these materials and represent that they have the right to them and are authorizing Luca Packaging to use them. We only use these materials for making your personalized packaging.

Changes To This Privacy Policy

If, in the future, any law changes that can affect our existing policy, then we will also update our policy according to that. This is why Luca Packaging suggests that all customers check the privacy policy before placing an order. It can happen that when you first visited our website, the policy was not updated and when you visited our website to place an order, it was. So, to avoid any confusion, you must check the policy before finalizing the order.

Contact Us

If you do not understand anything regarding this policy or have any other questions, then you can contact Luca Packaging at:

Email: support@lucapackaging.com

Support: sales@lucapackaging.com

Phone: +1 206-821-2404

Location: 12919 Alcosta Blvd #8, San Ramon, CA 94583